Patient Rights

Patients are treated with respect, consideration and dignity.

Patients are provided reasonable access to care within our mission and scope of service, regardless of race, creed, age, gender, national origin, disability or sexual orientation.

Patients are to receive considerate care that respects personal values and beliefs, including the expression of psychosocial, spiritual and cultural variables.

Patients have the right to expect personal privacy, safety and security within the facility.

Patients are provided the identity and professional status of the provider.

Patients are provided appropriate privacy.

Patient disclosures and records are treated confidentially, and except when required by law, patients are given the opportunity to approve or refuse their release.

Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.

Patients are given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons. Information is available to patients and staff concerning: Patient Rights; Patient Conduct and Responsibilities; Services Available at Thagard Student Health Center; Provisions for After-Hours and Emergency Care; Fees for Services; Payment Policies; Patient’s right to refuse to participation in experimental research; Methods for expressing grievances and suggestions to the Health Center.

Patients are informed of their right to change primary or specialty physicians or dentists if other qualified physicians or dentists are available.

Patients are provided referrals to other providers when additional, alternative or special services are needed.

Marketing or advertising regarding the competence and capabilities of the Health Center is not misleading to patients.

TSHC employs currently licensed, credentialed healthcare providers who are provided professional liability coverage under the Florida State University's General Liability Insurance Plan, Division of Risk Management.

Patients with grievances and/or suggestions to TSHC may complete patient satisfaction sheets located on every floor or contact administration at (850) 644-0579 for personal resolution. Patients are encouraged to present concerns and complaints and are entitled to receive a timely and researched response focused on problem-solving.

Patient Responsibilities

Staff is treated with respect, consideration and dignity.

Patients need to provide accurate and complete health information.

Patients need to report clearly whether the plan of treatment is understandable and follow-up steps are manageable.

Patients are expected to follow the treatment plan.

Patients are encouraged to express any concerns about the plan of care and the ability to follow it.

Patients are expected to understand the consequences of non-compliance with the treatment plan.

Patients are expected to accept responsibility for refusing treatment or failing to follow instructions.

Patients are expected to keep appointments in a timely manner. Charges will be assessed for missed appointments.

Patients are expected to follow TSHC facility rules and procedures.

Patients are expected to respect the privacy, rights and property of patients and staff.

Patients are expected to fulfill financial obligations. TSHC charges fees for services and payment is expected when services are rendered. TSHC accepts the following as payment for services: cash; check; Visa; MasterCard; FSU Card; university-sponsored insurance; deferment to student financial account.

Patients are expected to present significant concerns to the provider or another health center representative.

Patients are encouraged to respond to health center requests for feedback and evaluation of care provided in order to improve service delivery.